Accessibility Policy
Effective Date: [10/01/2025]
Company: Assure Lead LLC, a South Carolina limited liability company
Address: 215 East Bay Street, Ste 201k #3328, Charleston, South Carolina 29401
Email: [email protected]
1) Our Commitment
Assure Lead LLC is committed to providing digital experiences that are accessible, usable, and understandable for everyone, including individuals with disabilities.
We actively design and maintain our websites, dashboards, and communications to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and the principles of Section 508 of the Rehabilitation Act and Title III of the Americans with Disabilities Act (ADA).
Accessibility is not a one-time project—it is a continuous process of evaluation, remediation, and improvement.
2) Scope
This Policy applies to:
Our public websites and landing pages under the assureleads.com domain.
Client and user portals, dashboards, and automated communications (email/SMS/chat).
All downloadable resources, videos, and interactive content provided by us.
3) Standards & Practices
We strive to ensure:
Perceivable: Text alternatives for non-text content, captions for multimedia, and sufficient color contrast.
Operable: Keyboard accessibility for all key features and clear navigation focus indicators.
Understandable: Consistent layouts, meaningful link text, and plain-language explanations of policies and options.
Robust: Compatibility with current and future assistive technologies, including screen readers, voice input, and magnifiers.
3.1 Technical Measures
Semantic HTML5 structure and ARIA attributes.
Responsive design optimized for desktop, tablet, and mobile.
Labels and alt text for form fields and media.
Skip-to-content and tab-order optimization.
Ongoing automated and manual audits using WAVE®, axe®, and NVDA/JAWS screen-reader testing.
3.2 Content Authoring
All new web and marketing content follows our internal Accessibility Authoring Checklist, ensuring contrast ratios, heading hierarchy, and descriptive link text are validated before publication.
4) Continuous Improvement
We review digital assets at least quarterly for accessibility compliance and whenever substantial updates occur.
Identified issues are prioritized for correction within a commercially reasonable timeframe.
Third-party tools embedded on our site (e.g., scheduling or payment widgets) are periodically evaluated for accessibility, though we do not control their code base.
5) Feedback & Assistance
We welcome feedback on accessibility barriers or usability challenges.
If you encounter difficulty accessing any Assure Lead LLC content or functionality, please contact:
Email: [email protected]
Phone: (000) 000 000
Mail: Attn Accessibility Coordinator, 215 East Bay Street Ste 201k #3328, Charleston, SC 29401
Please include:
The page or feature where the issue occurred;
A brief description of the problem; and
Your assistive technology or browser details.
We will acknowledge receipt within five (5) business days and aim to provide a resolution or accessible alternative within fifteen (15) business days, subject to issue complexity.
6) Alternative Formats
You may request any document, agreement, or policy referenced on our website in an alternative accessible format, such as:
Large-print PDF,
Plain-text version,
Audio file, or
Screen-reader-optimized HTML.
Requests can be made through the contact methods above.
7) Third-Party Content
Our website may include
integrations or links to third-party websites and services.
While we encourage those providers to follow accessibility standards, we cannot guarantee their level of conformance.
Users experiencing accessibility issues with third-party content should contact the respective provider directly.
8) Compliance Review & Updates
This Policy is reviewed annually and whenever significant platform or regulatory changes occur.
The current effective version is always posted at https://assureleads.com/accessibility-policy.
Material updates will be communicated via our website footer and, where applicable, through customer email notifications.
9) Commitment Statement
Assure Lead LLC believes accessibility is a shared responsibility.
By integrating inclusive design principles into every product and workflow, we ensure equal opportunity for all users to access, engage with, and benefit from our Services.
Would you like me to follow this with a short “Accessibility Statement” version (under 200 words) suitable for your website footer link or cookie banner disclosure?