Refund Policy (All Sales are Final) — Assure Lead LLC
Effective Date: [10/01/2025]
Company: Assure Lead LLC, a South Carolina LLC
Address: 215 East Bay Street, Ste 201k #3328, Charleston, South Carolina 29401
Billing Contact: [email protected]
1) Scope & Business Application
This Refund Policy (“Policy”) governs all transactions, subscriptions, fees, and payments made to Assure Lead LLC (“Assure Lead,” “we,” “us,” or “our”) for products, services, or access to any of our lead generation, automation, or digital offerings (collectively, the “Services”).
This Policy applies to all transactions conducted online or offline, including purchases made through:
Our websites, landing pages, and order forms,
Direct invoices or ACH/card authorizations, and
Signed Orders, Statements of Work (“SOWs”), or similar agreements.
You represent that all Transactions are made for business and commercial purposes and not for personal, family, or household use.
2) Key Definitions
“Transaction” – Any purchase, subscription, retainer, setup fee, minimum commitment, add-on, or usage fee paid to Assure Lead LLC.
“Lead” – A record delivered by us containing contact or submission data meeting the order criteria at the time of submission.
“Delivery” – The first availability of a Lead or deliverable by any agreed method (API/CRM sync, webhook, portal, file, email, or secure link).
“Invalid Lead” – As defined in §8 below.
“Performance Amount” – A variable or criteria-based amount tied to metrics you select (e.g., volume, geography, or campaign criteria).
3) Acceptance of Refund Policy
You accept this Policy each time you:
(a) visit or use our site,
(b) submit any form,
(c) create an account,
(d) download any file or resource we make available, or
(e) complete a Transaction or payment of any kind.
At checkout or order signature, you must acknowledge this Policy using an unchecked required acceptance box:
Sample Checkout Language:
Checkbox: “I have read and agree to the Refund Policy (all sales final), Terms of Service, and Privacy Policy.”
Button Label: “Pay & Accept No-Refund Policy.”
Receipt Footer: “All sales final per Refund Policy v1.1. Accepted [timestamp/IP].”
By completing a Transaction, you expressly acknowledge and agree that:
You have reviewed and understood this Policy;
You understand all payments are final;
You waive any expectation of refund or credit except as specifically stated below.
4) All Sales Final
To the fullest extent permitted by law, all amounts paid to Assure Lead LLC are non-refundable.
No refunds or credits will be issued for:
Partial use or early termination,
Subscription pauses or cancellations,
Performance variance or marketing results,
Setup, onboarding, or service fees,
Retainers, commitments, or minimums,
Performance Amounts (as defined in §7).
This policy applies regardless of payment method (credit card, ACH, wire, PayPal, or other gateway).
Nothing in this Policy limits any non-waivable statutory rights that may apply.
5) Non-Delivery & Billing Error Exceptions
5.1 Non-Delivery Defined.
“Non-delivery” means our failure to make Leads or deliverables available by any agreed delivery channel (API, CRM sync, webhook, portal, file, email, or secure link) within the applicable order window.
Performance variance, conversion results, or campaign outcomes do not constitute non-delivery.
5.2 Billing Errors Only.
If a duplicate or unauthorized charge occurs due solely to processor or system error, we will reverse or credit the erroneous charge after verification against our logs.
To qualify, you must notify [email protected] within 30 calendar days of the charge, providing transaction evidence (amount, date/time, last4 digits, and order ID).
5.3 No Other Refunds or Adjustments.
All other requests, including disputes based on lead performance, campaign ROI, or subjective satisfaction, fall outside the scope of this Policy.
6) Promotions, Discounts & Credits
Promotions or Discounts: Promotional codes, coupons, and discounts have no cash value and are not refundable or exchangeable.
Credits: Credits, when issued, are valid only for future transactions within the stated period and cannot be redeemed for cash or transferred.
Expired Credits: Expire automatically on the stated date or 12 months from issue if no expiration date is provided.
7) Performance Amounts Are Not Refunds
“Performance Amounts” represent variable, criteria-based billing outcomes agreed to in your order or subscription.
They do not constitute a refund or rebate, and the rate or percentage may vary depending on the campaign criteria, geography, or performance metrics selected.
Any representation of a “performance percentage” is a billing descriptor only and is not guaranteed to be fixed at any value (e.g., 30%).
8) Replacement-Only Remedy for Invalid Leads
While all sales are final, Assure Lead LLC may, at its discretion, offer a replacement for Leads verified as Invalid under this section. This replacement is the sole and exclusive remedy available to the purchaser.
8.1 Qualifying Categories (must be verifiable):
Bad phone: Number not in service or incorrect contact after two separate attempts at different times of day; call logs with timestamps must be provided.
Bad email: Permanent delivery failure (SMTP 5xx hard bounce) from your ESP within 7 days; bounce report required.
Out of criteria: Materially outside the geography or criteria defined in your order at submission time.
Exact duplicate delivered by us: Duplicate record (same email + phone or unique platform ID) within the same order window.
Bot or spam: Automated or fraudulent submission validated by our anti-fraud systems (honeypots, velocity checks, known fraud lists).
8.2 Exclusions (not Invalid):
Unresponsive leads, changed mind, language mismatch (unless specified), internal CRM duplicates, non-conversion, prior exposure via other vendors, budget objections, or timing delays do not qualify as Invalid.
8.3 Replacement Process:
Window: Submit replacement requests within 7 calendar days of Delivery.
Method: Email [email protected] or submit via our [support form URL] with order ID, affected lead identifiers, category claimed, and evidence (call logs, bounce reports, or screenshots).
Review: Our review and determination are final and binding.
8.4 Timing & Cap:
Approved replacements are fulfilled in the next delivery cycle or upcoming month’s allocation. The total replacement quantity will not exceed the number of approved Invalid Leads for that billing period.
If matching inventory is unavailable, we may substitute equivalent criteria or extend the replacement window.
8.5 Exclusive Remedy:
Replacement under this section is your sole and exclusive remedy for any Invalid Lead claim.
No refunds or credits will be issued for any reason other than verified billing error under §5.2.
9) Chargebacks, Disputes & Breach Consequences
9.1 Pre-Dispute Notice Required.
Before initiating a chargeback or ACH dispute, you must first contact [email protected] and allow up to 10 business days for investigation.
9.2 Evidence Use.
You authorize us to submit the following as evidence in any dispute:
Your order or signed SOW,
Policy acceptance logs (checkbox text, IP, timestamp, policy version),
Delivery logs (API, CRM, webhook, email, or file timestamps),
Replacement requests and determinations, and
Processor authorization records.
9.3 Improper Chargebacks.
Submitting a chargeback contrary to this Policy constitutes a material breach of contract.
We may:
Suspend ongoing deliveries,
Assess permitted administrative or recovery fees,
Recover the disputed amount and reasonable collections costs (including attorney fees), and
Report fraudulent chargebacks to the payment processor or relevant authorities.
10) Bank, Currency & Transaction Fees
10.1 Bank / FX Fees
All wire fees, ACH fees, currency conversion costs, intermediary bank fees, and processing charges are the responsibility of the buyer.
Such fees are non-refundable, even if deducted by an intermediary or financial institution.
10.2 ACH / NACHA Returns
Returned ACH entries or reversals may incur a $25 return fee per occurrence.
You authorize Assure Lead LLC to reinitiate any rejected debit per NACHA rules and to assess applicable administrative costs.
We reserve the right to suspend services for non-payment without notice.
11) No Set-Off or Withholding
You agree not to withhold or offset any amount owed to Assure Lead LLC under any agreement or claim, including disputes about quality, timing, or performance.
All fees, charges, and invoices are due and payable in full when rendered.
12) Evidence & Logs
12.1 Primary Evidence
You agree that the following records constitute conclusive evidence of acceptance, authorization, and delivery for all Transactions:
Checkout or signature acceptance (checkbox text, policy version, IP, timestamp, and page path).
Order forms, Statements of Work, or Invoices.
Payment processor records (authorization, settlement, and reference numbers).
Delivery proofs (API calls, CRM sync logs, webhook payloads, file deliveries, or emails with timestamps).
Replacement determinations under §8.
Correspondence records related to billing or support.
12.2 Retention
We retain acceptance, billing, and delivery logs for a minimum of 24 months and up to 7 years for compliance, audit, and dispute defense.
Archived logs may be used to verify acceptance and performance for any dispute arising within that period.
13) Force Majeure
Assure Lead LLC shall not be liable for any delay, failure, or interruption in performance caused by circumstances beyond its reasonable control, including but not limited to:
acts of God, natural disasters, network or utility outages, strikes, labor disputes, acts of terrorism, pandemics, regulatory actions, or third-party service failures.
Such events do not create entitlement to any refund, credit, or cancellation of payment obligations.
14) No Waiver of Rights
Failure or delay by Assure Lead LLC to enforce any term of this Policy does not constitute a waiver of that right.
All rights and remedies herein are cumulative and may be exercised concurrently or separately.
15) Entire Agreement
This Refund Policy is part of and incorporated into the Terms of Service.
Together with your Order or SOW, it represents the entire understanding regarding refunds, payments, and remedies, and supersedes any conflicting oral or written communications.
If a provision in another agreement conflicts with this Policy, this Policy controls for all refund-related matters.
16) Governing Law & Jurisdiction
This Policy and all disputes or claims arising from it are governed by the laws of the State of South Carolina, without regard to conflict-of-law principles.
Disputes are subject to the Dispute Resolution and Arbitration provisions in our Terms of Service.
Venue for any permitted court proceedings shall lie exclusively in Charleston County, South Carolina.
17) Limitation of Liability
To the maximum extent permitted by law:
Assure Lead LLC’s total aggregate liability for any claim related to a Transaction shall not exceed the amount paid for the specific order giving rise to the claim.
In no event shall we be liable for lost profits, loss of goodwill, consequential or incidental damages, or indirect losses, even if advised of their possibility.
18) Non-Reliance & Independent Evaluation
You acknowledge that no statement, promise, or representation by Assure Lead LLC or its representatives shall be interpreted as a guarantee of profit, volume, or performance.
You have independently evaluated the suitability of the Services for your business and are not relying on any alleged oral assurances or implied promises outside of this Policy and the Terms of Service.
19) Survival
The following sections survive the completion, expiration, or termination of any agreement or campaign:
§1–§19 inclusive, along with payment obligations, limitation of liability, evidence retention, and dispute provisions.
20) Updates to This Policy
We may update this Policy periodically. The Effective Date at the top of this document will change when an update occurs.
Material changes will be communicated through:
On-site banner or checkout notice,
Email announcement, or
Updated version reference within invoices or receipts.
Your continued use of the Services or completion of any new Transaction after the effective date of an update constitutes your binding acceptance of the revised Policy.
21) Contact Information
Assure Lead LLC
Attn: Billing & Compliance Department
215 East Bay Street, Ste 201k #3328
Charleston, South Carolina 29401
Email: [email protected]
For replacement or invalid lead claims, contact [email protected].
22) Confirmation of Acceptance
All online orders, electronic signatures, or payments include a logged acknowledgment of this Refund Policy.
Acceptance records include timestamp, IP address, browser fingerprint, and policy version.
You agree that such records serve as definitive proof of agreement for all payment processors, financial institutions, or legal proceedings.
Summary of Core Principles (for clarity)
All sales final.
Replacement only for verified invalid leads (§8).
No refunds or credits for performance, subjective satisfaction, or non-use.
Billing errors (duplicate/unauthorized charges) are corrected only after verification.
Chargebacks without notice = breach.
South Carolina law governs.
Acceptance is logged, provable, and permanent.